Terms & Conditions
Last updated: 13 August 2026
These Terms & Conditions govern the provision of wheelie bin cleaning services by Wheelie Washers to the customer. By booking or using our Services, you agree to be bound by these Terms.
1.1 All bin cleaning services are provided on a minimum 3-month term from the date of your first payment.
1.2 The service will continue automatically after the initial 3-month term on the same cleaning frequency and pricing, unless cancelled in accordance with Clause 6 (Cancellation).
1.3 Early cancellation within the initial 3-month term may incur a cancellation fee equal to the value of the remaining scheduled cleans, unless otherwise agreed in writing.
2.1 Once your first payment is received, please allow up to 2 weeks from the date of first payment for your first clean to be carried out. This time is required to fit new customers into our existing route schedule.
2.2 We will make reasonable efforts to complete your first clean sooner where possible, but cannot guarantee a specific date within this window.
2.3 After the first clean, your bins will be serviced on your agreed recurring schedule (e.g. monthly / fortnightly, as selected at sign-up).
3.1 Payment is required in advance to secure your place on the cleaning schedule and commence the service.
3.2 Ongoing payments are due monthly in accordance with your chosen plan.
3.3 We reserve the right to suspend Services if payment is not received by the due date.
3.4 Prices may be reviewed and adjusted with at least 14 days' written notice to you.
4.1 You must ensure bins are placed in an accessible location (e.g. at the kerb or an agreed access point) on your scheduled cleaning day.
4.2 If bins are not accessible on the scheduled day, the clean may be skipped and charged as normal, or rescheduled at our discretion.
4.3 You are responsible for ensuring bins are empty of loose rubbish where required, and free of hazardous materials.
5.1 If we are unable to attend on the scheduled day due to weather, vehicle breakdown, public holidays, or other circumstances beyond our control, we will reschedule your clean to the next available date at no extra charge.
5.2 If access to your bin is blocked or the bin is not presented, this may count as a completed service cycle and no refund or credit will be issued.
6.1 After the initial 3-month minimum term, you may cancel the Service at any time by providing written notice.
6.2 Cancellation requests can be made via email: email us.
6.3 No refunds will be given for cleans already completed.
7.1 We take reasonable care when handling and cleaning your bins. However, we are not liable for pre-existing damage, wear and tear, or damage caused by factors outside our control.
7.2 Any damage caused directly by our negligence must be reported within 48 hours of the service date to be considered.
7.3 To the maximum extent permitted by law, our liability is limited to the value of the service provided.
8.1 We may update these Terms from time to time. Continued use of the Service after changes are communicated constitutes acceptance of the updated Terms.
For questions about these Terms, please contact:
