Privacy Policy

This Privacy Policy explains how Wheelie Washers ("we", "us", "our") collects, uses and protects your personal information when you use our website or our wheelie bin cleaning services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Wheelie Washers is the "data controller" responsible for your personal data. If you have any questions about this policy or how we handle your information, you can contact us using the details in Section 12.

2. Information we collect

Depending on how you use our website and services, we may collect:

• Contact details — your name, email address and phone number.
• Address & service details — your property address, postcode, the bins you'd like cleaned and your collection days.
• Payment information — taken securely by our payment provider, Stripe. We do not see or store your full card details.
• Communications — any messages, enquiries or feedback you send us, and any email address you provide to be notified when we cover your area.
• Technical information — basic data such as your IP address and browser type, collected automatically by our website and hosting provider (see Section 9 on cookies).

3. How we collect it

We collect this information when you complete our sign-up form, make a payment, contact us by phone or email, or browse our website.

4. How and why we use your information

We use your personal data to:

• Set up, schedule and carry out your bin cleaning service.
• Take payment and manage your subscription or one-off booking.
• Respond to your enquiries and provide customer support.
• Let you know when we start covering your area, if you've asked us to.
• Keep records for accounting, tax and legal purposes.

Under UK data protection law, we rely on the following lawful bases:

• Performance of a contract — to provide the service you've signed up for.
• Legitimate interests — to run and improve our business, respond to enquiries and keep our records in order.
• Consent — where you've opted in, such as asking to be notified when we cover your area. You can withdraw consent at any time.
• Legal obligation — to comply with our legal and regulatory duties, such as keeping financial records.

5. Who we share your information with

We do not sell your personal data. We share it only with trusted third parties who help us run our service, including:

• Stripe — our payment provider, to process payments securely.
• Our form and email providers — to receive and manage the booking details you submit through our website.
• Our website hosting provider — which stores our website and its data.

We may also disclose information if required to do so by law, or to protect our rights, property or safety.

6. International transfers

Some of our providers (such as Stripe) may process data outside the UK. Where this happens, we take steps to ensure your information is protected by appropriate safeguards, such as an adequacy decision or standard contractual clauses recognised under UK law.

7. How long we keep your information

We keep your personal data only for as long as necessary to provide our services and to meet our legal obligations. Financial and transaction records are generally kept for up to 6 years to comply with UK tax law. Where we no longer need your data, we securely delete or anonymise it.

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data ("right to erasure").
• Restrict or object to how we use your data.
• Request a copy of your data in a portable format.
• Withdraw consent at any time, where we rely on it.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within one month.

9. Cookies

Our website uses essential cookies needed for it to work properly, and our checkout provider (Stripe) sets cookies to process payments securely and help prevent fraud. If we use any non-essential cookies, such as analytics, we will ask for your consent first. You can control or delete cookies through your browser settings.

10. How we protect your information

We take reasonable technical and organisational measures to keep your personal data secure and to prevent unauthorised access, loss or misuse. Payments are handled securely by Stripe and card details never pass through our website.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

12. Contact us & complaints

If you have any questions about this policy, or wish to exercise your rights, please contact:

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.